We prefer email because it lets us handle your request quickly, attach labels and photos, and keep a clear record tied to your order. We respond within 24 hours — usually faster.
Support hours
Monday–Friday, 9am–5pm PT
Address
Mendoza’s Bike Shop 8341 Upland Ave, Lubbock, TX 79424, United States
Before You Write — Quick Self-Serve Answers
Wondering where your package is? Our Track Your Order page has live tracking and a pre-order status checker.
Questions about delivery times or costs? See the Shipping Policy — shipping is free, orders ship within 3 business days, and arrive within 5 to 10 business days after dispatch.
Want to return something? The Refund & Return Policy explains the 30 days window and our prepaid return labels.
General questions? The FAQ covers the most common ones in plain language.
To Help Us Help You Faster
When writing about an order, please include:
Your order number (in your confirmation email);
The email address used at checkout;
A short description of your question or issue;
Photos of the item and packaging, if reporting damage or an incorrect item.
With those details, most issues are resolved in a single reply instead of a back-and-forth.
What Happens After You Email
Your message lands directly with our support team — not a bot queue — and is answered within 24 hours;
If your request needs action (a return label, an address fix, a pre-order update), we take that action in the same reply wherever possible;
We do not close a thread until your issue is actually resolved.
What We Can Help With
Order status and tracking · returns, refunds, and exchanges · damaged or incorrect items · product questions, condition details, and availability · pre-order status and cancellations · payment or checkout trouble · privacy and data requests · accessibility assistance · feedback of every kind — and anything else on your mind.
