We stand behind everything we sell at Mendoza’s Bike Shop. If you are not satisfied with your purchase, this policy explains exactly what is covered, the deadlines that apply, who pays for return shipping (we do), how quickly you will be refunded, and what to do in special situations such as damaged items, exchanges, and pre-orders. We wrote it to be read — if anything is unclear, email support@mendozas.shop and a real person will walk you through it.
Summary of Your Rights
30 days return window from the date of delivery
We pay return shipping — you receive a prepaid return label by email
No restocking fees and no hidden deductions of any kind
Full refund to your original payment method once the return is received and inspected
Free replacement or refund for anything that arrives damaged, defective, or incorrect
Return Window
You may request a return within 30 days of the delivery date shown on your tracking. The clock starts on the day the carrier records delivery, not the day you placed the order — so slow transit never eats into your return time. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange, except where an item is defective or the law provides otherwise.
Return Conditions
To be eligible for a return:
Items must be in the same condition you received them — unused, undamaged, and complete.
Sealed trading card products (booster boxes, packs, sealed sets) must remain unopened with all factory seals intact. Once a seal is broken, the contents and value of a collectible product can no longer be verified, so opened sealed product cannot be returned. This is standard across the hobby and protects every customer from tampered product.
Antiques, toys, and collectibles must include all parts, accessories, documentation, and packaging they arrived with.
Proof of purchase — your order number or confirmation email — is required so we can match the return to your order.
How to Start a Return — Step by Step
1. Email support@mendozas.shop within 30 days of delivery. Include your order number and the reason for the return. Photos help if the reason is condition-related.
2. We reply within 24 hours with return instructions and a prepaid return shipping label — return shipping is entirely on us.
3. Pack the item securely — the original packaging is ideal — attach the label, and drop the parcel off per the label instructions. The label is tracked, so both of us can follow it home.
4. Once we receive and inspect the item, we email you the outcome and process your refund immediately upon approval.
Please contact us before sending any return. Returns sent without authorization cannot be matched to an order reliably and may significantly delay your refund. There is no penalty for asking — even if you are unsure whether your situation qualifies, write to us and we will tell you honestly.
Refunds — Amount and Timing
Approved refunds are issued to your original payment method within 5 to 7 business days of approval.
Depending on your bank or card issuer, it can take additional days for the refund to appear on your statement — this final step is controlled by your bank, not by us.
You receive the full amount paid for the returned item. There are no restocking fees, no processing fees, and — because shipping is free — no shipping charges to withhold.
If a refund seems late, first re-check your bank account and contact your card issuer or bank, as posting times vary. If you have done that and the refund still has not arrived, contact us at support@mendozas.shop and we will trace it with the processor.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you — this is handled outside the normal return process and does not require the item to be resalable. Contact us within 7 days of delivery at support@mendozas.shop with:
Your order number;
Photos of the item and its packaging (keep the packaging until resolution — carriers sometimes require it for claims);
A short description of the problem.
We will arrange a replacement (subject to availability) or a full refund, including any costs caused by our error. If a return of the damaged item is needed, we send a prepaid label — you never pay to send back something that arrived wrong.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. This protects you: your replacement is secured immediately instead of risking a sell-out while your return travels back to us. If you prefer a direct exchange, ask — where stock allows, we will hold the replacement for you.
Pre-Order Cancellations
Pre-orders have an even more generous rule: you may cancel any pre-order for a full refund at any time before it ships — no reason needed. Once a pre-order has shipped, this standard return policy applies. Full details are in our Pre-Order Policy.
Non-Returnable Items
For transparency before you buy, the following cannot be returned:
Opened trading card products — packs, boxes, or sealed sets with broken seals;
Gift cards;
Items explicitly marked final sale on the product page (this marking always appears before purchase, never after).
Nothing in this policy limits any non-waivable rights you may have under applicable law.
Questions about a return?
Unsure whether your situation qualifies? Just ask — we will tell you honestly. Email support@mendozas.shop (Monday–Friday, 9am–5pm PT) Mendoza’s Bike Shop · 8341 Upland Ave, Lubbock, TX 79424, United States
