Mendoza’s Bike Shop (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect on mendozas.shop, why we collect it, how we use and protect it, who we share it with, how long we keep it, and the rights and choices you have. By using our Site, you consent to the practices described here.
Information We Collect
Information you provide directly
Name and email address;
Shipping and billing addresses;
Order details — items purchased, order value, delivery preferences;
The contents of your communications with our support team.
Payment information
Payment is processed securely by Stripe, PayPal. We never store your full card number — your sensitive payment details are handled directly and exclusively by the payment processor under their own PCI-DSS compliant security standards.
Information collected automatically
Technical data such as IP address, browser type, device type, and operating system;
Usage data such as pages visited, products viewed, and referring links;
Cookies and similar technologies that keep your cart working, remember preferences, and provide anonymous analytics.
How We Use Your Information
To process, fulfill, and deliver your orders — including pre-orders and reservations;
To send transactional emails: order confirmations, shipping and tracking updates, refund notices, and pre-order status updates;
To provide customer support and respond to your inquiries;
To improve our store, product selection, and website experience;
To send marketing emails only if you opt in — every marketing email contains a one-click unsubscribe link;
To detect and prevent fraud and to protect the security of the Site and our customers;
To comply with legal, tax, and accounting obligations.
We collect only what we need to run the store well. We do not build advertising profiles of you, and we do not use your data for purposes unrelated to operating this business.
Who We Share It With
We share personal information only as needed to operate the store, with parties acting on our instructions:
Payment processors (Stripe, PayPal) — to complete your transaction securely;
Shipping carriers — your name and address, so they can deliver your order;
Platform and service providers — e-commerce hosting, email delivery, and analytics services that help us run the Site;
Legal authorities — only where required by law, court order, or to protect our rights and the safety of others.
We do not sell your personal information, and we do not share it with third parties for their own advertising.
Cookies & Similar Technologies
Cookies are small files stored by your browser. We use them to:
Keep items in your shopping cart between pages and visits;
Remember preferences such as region and previously viewed items;
Understand, in aggregate, how visitors use the Site so we can improve it.
You can block or delete cookies at any time through your browser settings. Doing so may affect Site functionality — most notably your cart and checkout. Where your browser sends Global Privacy Control or Do Not Track signals, note that we do not sell or share personal information regardless of signal.
Data Retention
We keep personal information only as long as needed to fulfill your orders, provide ongoing support, meet legal, tax, and accounting obligations, and resolve disputes. Order records are retained for the period required by tax law; support correspondence is retained while relevant to your orders. When information is no longer needed, we securely delete or anonymize it.
Data Security
We use SSL/TLS encryption for data in transit, restrict access to personal information to those who need it to serve you, and rely on established, audited platforms for storage and payments. No method of transmission or storage is 100% secure, so we cannot promise absolute security — but we work to protect your information at every step, and we will notify you as required by law in the unlikely event of a breach affecting your data.
Your Rights & Choices
Depending on your state of residence, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. California residents have specific rights under the CCPA/CPRA — see our California Privacy Rights page — and everyone can review the practical options on our Your Privacy Choices page. To exercise any right, email support@mendozas.shop; we may need to verify your identity before acting on a request, and we respond within the timeframe required by law.
Children’s Privacy
The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it promptly.
Third-Party Links
The Site may contain links to other websites — for example, carrier tracking pages. We are not responsible for the privacy practices of other sites and encourage you to review their policies.
Changes to This Policy
We may update this policy as our practices or the law change. The current version, with its effective date, is always posted on this page. Material changes will be highlighted here.
Privacy questions?
Email support@mendozas.shop (Monday–Friday, 9am–5pm PT) Mendoza’s Bike Shop · 8341 Upland Ave, Lubbock, TX 79424, United States
